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VERMONTNATURAL BEEF

Policies

Shipping & Returns

How your beef gets to you, and what happens in the rare case something is not right.

Delivery area

Boxes and bulk ground. Ships frozen by UPS Ground from Vermont, shipping included. One-day delivery to Vermont, New Hampshire, Massachusetts, Connecticut, Rhode Island, New Jersey, eastern New York including the New York City area, and southern Maine. Two-day delivery to Pennsylvania, Delaware, Maryland, Washington DC, Virginia, West Virginia, Ohio, western New York, and northern Maine.

Quarters and sides. Sides and quarters are delivered by us across New England, eastern New York, Long Island, and northern New Jersey, or picked up at the farm in Benson. Delivery is included in the price.

Scheduling

Sides and quarters are delivered after your animal has been processed and cut to your sheet. We contact you in advance to agree a delivery window. Someone over 18 must be present to receive the order, and we recommend having a second pair of hands available, a side of beef arrives in more boxes than most people expect.

Boxes and bulk ground ship frozen by UPS Ground as described above, or you can pick up at the farm in Benson. We confirm the arrangement with you before anything leaves the farm.

Condition on arrival

All beef is vacuum packed, flash frozen, and labeled. It travels frozen and should be moved into your freezer promptly on arrival.

Please inspect your order at delivery. If any package is damaged, thawed, or missing, tell the person delivering it and follow up with us in writing within 48 hours so we can put it right.

Returns

Because this is custom-cut, perishable food, we cannot accept returns of beef once it has been delivered and accepted. This is standard practice for whole-animal meat sales and it exists for food-safety reasons, not commercial ones.

That said, we stand behind what leaves this farm. If a product arrives damaged, spoiled, or materially different from what you ordered, contact us within 48 hours of delivery. We will replace the affected packages on a future delivery or credit them against your balance, whichever you prefer.

Missed deliveries

If nobody is available to receive a scheduled delivery, we will contact you to reschedule. Repeated missed deliveries may incur an additional delivery charge, which we will always discuss with you first.

Questions

Anything unclear here is better asked before you order. Use the contact form and we will answer in writing.